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Terms & Conditions

Applies to all services offered by itsGLO Cleaning

Woman Cleaning Furniture

Acceptance of Terms

The utilization of services provided by itsGLO Cleaning by any party, herein referred to as "you," implies your unreserved acceptance of the terms and conditions set forth below:

Safety Measures

At itsGLO Cleaning, our paramount concern is the safety of our personnel. To ensure their well-being, we adhere to the following protocols:

  1. Our team members shall not engage in the lifting of objects exceeding 35 lbs. If the cleaning behind heavy furniture or appliances is required, we kindly request that such items be relocated before our arrival to facilitate unimpeded access.

  2. Our team members shall abstain from ascending beyond the height of a 2-step stool, utilizing ladders, or positioning themselves on precarious surfaces.

Materials posing potential health or safety risks to our employees shall remain untouched. Such materials include, but are not limited to, substances containing bodily fluids, needles, hazardous agents, and containers with litter. Our personnel are trained to avoid these areas. In cases of extreme contamination or if our team perceives any compromise to their safety (e.g., intoxicated occupants, unrestrained aggressive animals, exposure to narcotics or firearms), our team shall vacate the premises. Please note that you will remain responsible for the full-service cost in such instances. We will make every effort to promptly contact you should such a situation arise.

Insect Infestation

The presence of insect infestations, posing risks to our personnel's safety and impeding the cleaning process, warrants our immediate attention. In the event of encounters with ants, termites, roaches, fleas, bedbugs, or other pests, we shall abstain from executing the cleaning and vacuuming. Notification to you shall be expeditiously undertaken to address this predicament.

Equipment

To ensure the seamless execution of our services, itsGLO Cleaning supplies all necessary equipment, cleaning agents, tools, and materials. Our team shall not use any items provided by you or materials specifically requested by you for the cleaning process.  

Accessing Your Premises

For efficient service delivery, we strongly recommend providing a key or door code. Rest assured that all keys shall be securely stored without any associated personal information. In the interest of security, keys shall not be dispatched via mail. If providing a key or door code is not feasible, it becomes necessary for you to meet our team at the premises.

In the event of our team's inability to access the premises during the stipulated One-Hour Arrival Window, the cost equivalent to the entirety of the scheduled service shall be billed to your account. Our Customer Care Team will make every effort to contact you for instructions within the 15-minute timeframe prior to proceeding to the next appointment.

Fees and Payments

The fees associated with our services represent a fixed rate, provided that the property's state and description match the information you provided on the booking form. This fixed rate is not an estimate and remains applicable under the specified conditions.

Security Alarm

In the event that the premises are equipped with a security system, it is your responsibility to ensure that the system is deactivated prior to the scheduled cleaning. Alternatively, you must provide alarm codes and input sequences. ItsGLO Cleaning absolves itself of any responsibility for false alarms or any misuse associated with the alarm system if it is left armed.

Scheduling

While we strive to accommodate your scheduling preferences, we cannot guarantee the same team for each appointment due to operational variables. In addition, the nature of the premises may necessitate a longer cleaning duration than initially allocated. In such cases, we will inform you of the extended duration and associated costs before commencing additional work

Pets On Premise

We do not assume responsibility for pets that may escape containment during our team's ingress or egress. If your pet is slated to roam freely during the cleaning, please inform us in advance to ensure our team exercises caution when handling doors.

Protection of Valuables

Clients are advised to take necessary precautions to protect their valuable items during the cleaning service. While itsGLO Cleaning exercises diligence and care, clients are responsible for ensuring the secure storage of their valuables. Any loss or damage to valuable items that have not been appropriately safeguarded shall not be the liability of itsGLO Cleaning.

Damage / Loss of Property

As itsGLO Cleaning takes utmost care in providing its services, clients need to be aware of certain policies about property and belongings:

  • itsGLO Cleaning is insured and takes responsibility for any damage or loss that occurs during the service. However, clients must notify us of any such damage or loss within 48 hours after the completion of the service.

  • In cases where keys are lost or miscoded by itsGLO Cleaning or its employees, key replacement and locksmith fees will be borne by itsGLO Cleaning.

Furthermore, itsGLO Cleaning shall not be held liable for:

  • Loss or damage to any items that were not securely and properly anchored (e.g., heavy pictures hanging from thumbtacks or improperly secured to walls).

  • Any pre-existing damage such as scratches or dings in windows, paint, furniture, floors, or walls.

  • Damage resulting from the faulty or improper installation of any item.

  • Failure of any surfaces (e.g., marble, granite) to be properly sealed and ready for cleaning without causing damage.

Clients are encouraged to secure or remove fragile and highly breakable items before the cleaning appointment. If there are specific items that clients prefer not to have cleaned or handled, they are advised to contact our office in advance, and we will make suitable arrangements to accommodate their preferences.

Limitation of Liability

Clients must also acknowledge the following limitations and exclusions of liability:

  • itsGLO Cleaning shall not be held liable or required to provide compensation to clients or any third party if it is unable to perform a scheduled service for any reason.

  • itsGLO Cleaning's liability for key replacement and/or locksmith services is limited to $100 per premises.

  • itsGLO Cleaning's liability for any damage to or loss of property is limited to ten times the cost of the service charge on the day when the damage or loss occurred.

  • itsGLO Cleaning shall not be liable for any bodily injury or illness (including death) arising out of or in connection with its services.

  • itsGLO Cleaning shall not be liable for any indirect, punitive, consequential, incidental, or special damages (including, without limitation, lost profits, business interruption, the cost of procuring substitute services, lost opportunities, or reputational loss or data loss) arising out of or in connection with its services, even if itsGLO Cleaning is made aware of the possibility of such damages.

Clutter Management

Effective cleaning is contingent upon minimizing clutter in the cleaning area. Excessive clutter may affect the estimated cleaning duration and may result in supplementary charges.

Cancellations

The cancellation policy stipulates the following ramifications:

  • Cancellation notice provided no less than two business days ahead of the scheduled service can be rescheduled or will invoke a charge equivalent to 50% of the service.

  • In the event of cancellation within one business day, the charge levied shall encompass the entire cost of the scheduled service.

It is incumbent upon you to duly notify itsGLO Cleaning in the event that our team is rendered incapable of accessing the premises upon arrival, in which case the full cost of the scheduled service shall be imposed.

Refunds

Please be aware that, under our policy, refunds will not be issued in cases where conditions warrant the termination of service, such as, but not limited to the presence of pests (e.g., roaches).

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