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  • Will The Same Cleaner Come every time?
    Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.
  • Can I Trust Your Cleaners?
    You sure can! With 55+ 5 star reviews and climbing and our cleaners being background checked. We vet the best, and get rid of the rest.
  • What If Something Breaks?
    This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.
  • Do You Clean Any Outside Surfaces Of The Home?
    We do not. Our insurance only covers our cleaners inside your home.
  • Is Tipping Normal? If So, How Much?
    Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.
  • What Are Your Hours Of Operation?
    Monday - Friday: 8 am-7 pm Saturday: 8 am - 7 pm Sunday: 8 am - 7 pm
  • Do I Have To Be Home When The Cleaners Arrive Or Depart?
    You do not! However if it’s your first time signing up for a itsGLO cleaning, initial introductions always help develop the personable relationship with your home specialist.
  • Can I Leave A Key?
    Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.
  • What Is Your Cancellations And Refunds Policy?
    If you cancel before 48 hours you will receive a full refund to the payment information on file. If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. If you cancel within 24 hours, it is a non refundable full charge.
  • Which Service Do You Recommend For First Time Clients?
    A deep clean is recommended for all first-time cleaning by itsGLO. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard clean.
  • Am I Charged Upon Booking?
    Yes, this is to ensure your day and time is reserved.
  • How Can I Book a Cleaning Service with itsGLO Cleaning?
    You can easily book a cleaning service with itsGLO Cleaning by simply requesting a quote on our website. One of our team members will reach out to you to finalize the booking process. Alternatively, you can also call our number (647) 724-4456 directly to schedule a cleaning service at your convenience. We strive to provide a seamless booking experience to ensure your cleaning needs are met efficiently and effectively.

Frequently Asked Questions

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